WordPress Troubleshooting – How It Works With WPMD

Create First Backup

We don’t want to make things worse, so we start off by creating our first backup with WordPress broken.

Scan Site

Like any medical exam there are a few key check-points to consider;

Check web root directory for unrecognized files

Sometimes your web host plants their own files within your server for security reasons or simply to monitor the performance. Sometimes, it’s something that was planted by a hacker to have what’s known as a “back-door” to leach all the information that gets exchanged through your website or even as a launching mechanism to infect your site visitors. If Google finds this infectious file you can be sure that they will at minimum warn visitors that your site is unsafe or remove your pages from their search results all together.

Scan WP for modified files

Another technique that is less auspicious is to modified one of the original files by adding infectious code within it. This is how they can go undetected because at first glance it just looks like a standard WordPress file but if you open it up and look closely you may find that a script has been “injected” and is planting a virus on the computers of your visitors or even capture sensitive data such as credit card information or other personal information you may be collecting on your website.

Check server logs for unauthorized user activity

If you have a habit of sharing logins with people on your team you should stop. User logs serve as an activity report for all changes made to the website. So long as each person managing the website uses their own login, you can trace back most issues to the individual that caused it. Moreover if you see activity from an unknown user you can safely assume that it’s a bot generated account that should be deleted and blacklisted. From there we can scan the site/server for all activity conducted by that specific user.

Find the source of the problem

Sometimes finding the source of the problem can feel like searching for a needle in a hay stack. There are a number of tools available to automate some of the tasks involved in combing through both the front-end and back-end of your website. The bottom line is if you can’t find the source of the problem you are at best putting a bandaid on the problem which will more than likely come back to haunt you.

Software Reload

All of your WP software will be re-installed from the original installation packages, i.e. core files, themes and plugins. There may or may not be some customizations that get lost in which case we can retrieve those select parts from our first backup and debug WordPress as required.

Data Reload

We will re-import your WP content and test the site for full functionality.

Secure from Future Hacks

Before we make our final backup, we’ll want to secure your website and server with the latest standards.

Create Second Backup

Last but not least, we will take another backup of your now fixed and stable website.

Why should you hire the WPMD?

Christien Paul, WPMD
Toll-free: 1.800.998.7109
Toronto: 1.416.830.2401
Email: support@wpmd.help